Returns & Exchanges
At Plaine Products, we want you to love your sustainable beauty routine and offer a 30-day satisfaction guarantee on all of our vegan, toxin-free products. If a product isn't the right fit for your hair or skin type, we are happy to facilitate a return or exchange to help you find your perfect match.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return or exchange.
Prepare Your Package
Securely pack the items in their original aluminum bottles; please ensure the pumps are locked or removed to prevent leaking during transit.
Print and Attach Label
We will email you a prepaid shipping label to download and print; simply attach it to your box and drop it off at any authorized carrier location.
Receive Refund or Credit
Once our team receives and inspects your return, we will issue a full refund to your original payment method or send out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing